07-09-2025, 04:01 PM
1) How does the WHMCS Secure Credentials (WSC) Module protect my customers' data?
ANS: You enter an Encryption Key into the module. That key is stored in a hashed format in the database. When your customers complete a credentials form, the key is used to encrypt the data. The encrypted data sits in your database, and when one of your support team clicks the Credentials tab on the WHMCS support ticket, the key is used to decrypt the data and display it in plain text. The ability to use a custom key to encrypt data and display it in a tab is unique to the WHMCS Support Module. Once the support ticket has been closed, any data left by the customer is deleted from the database.
2) Can the Credentials form be modified?
ANS: Yes, but this is license-dependent. WSC users can change all of the text on the credentials form and hide sections that are not needed.
3) Can you use multiple Credential Forms?
ANS: Not yet, very soon
4) What do the ticket updaters do?
ANS: These have many use cases and are another unique feature of our WHMCS module. From asking your customers to supply additional information to apologising for a delay in answering the customer's request, to closing requests after a certain time. The sole purpose of this feature is to automate tasks that would usually require a human to perform. Saving you valuable time.
5) What languages can be used with the WHMCS Secure Credentials Module?
ANS: We've already translated the text within the module to all languages supported by WHMCS. If your customer chooses a different language in their client area. The module will use the same language. All of the language files are provided to all users respective of license tier and can be edited.
6) Can the WHMCS Secure Credentials Module be used with replication?
ANS: Yes. Our WHMCS module can be used in environments where your database is replicated to other nodes/hosts.
7) What custom themes does the module work with?
ANS: We make the module compatible with Lagom theme. The WHMCS Secure Credentials Module uses hooks to place data on templates. Due to this, it should be compatible with most WHMCS themes.
ANS: You enter an Encryption Key into the module. That key is stored in a hashed format in the database. When your customers complete a credentials form, the key is used to encrypt the data. The encrypted data sits in your database, and when one of your support team clicks the Credentials tab on the WHMCS support ticket, the key is used to decrypt the data and display it in plain text. The ability to use a custom key to encrypt data and display it in a tab is unique to the WHMCS Support Module. Once the support ticket has been closed, any data left by the customer is deleted from the database.
2) Can the Credentials form be modified?
ANS: Yes, but this is license-dependent. WSC users can change all of the text on the credentials form and hide sections that are not needed.
3) Can you use multiple Credential Forms?
ANS: Not yet, very soon
4) What do the ticket updaters do?
ANS: These have many use cases and are another unique feature of our WHMCS module. From asking your customers to supply additional information to apologising for a delay in answering the customer's request, to closing requests after a certain time. The sole purpose of this feature is to automate tasks that would usually require a human to perform. Saving you valuable time.
5) What languages can be used with the WHMCS Secure Credentials Module?
ANS: We've already translated the text within the module to all languages supported by WHMCS. If your customer chooses a different language in their client area. The module will use the same language. All of the language files are provided to all users respective of license tier and can be edited.
6) Can the WHMCS Secure Credentials Module be used with replication?
ANS: Yes. Our WHMCS module can be used in environments where your database is replicated to other nodes/hosts.
7) What custom themes does the module work with?
ANS: We make the module compatible with Lagom theme. The WHMCS Secure Credentials Module uses hooks to place data on templates. Due to this, it should be compatible with most WHMCS themes.